Find answers to the most common questions about Entama.
General
What is Entama Events?
Entama Events is a platform for public and staff-made bookings, e-tickets or pre-printed tickets, payments, table assignments, and check-in.
Who is Entama for?
It is for associations, companies, organizations, and teams running events with bookings or tickets. Each event can have its own channels, prices, payment methods, limits, and policies.
Is technical knowledge required?
No. Day-to-day work happens in the dashboard, with clear roles for reservations, seating, floor-plan design, and check-in.
Do guests need an account?
No account is needed to make a public booking or view a ticket. Accounts are only for organizers and invited team members who use the dashboard.
Bookings & tickets
How can bookings be made?
Guests can book online, the team can record phone or face-to-face bookings, and entrance staff can add walk-up guests when the corresponding channel is open.
Does Entama support free and paid tickets?
Yes. Each event has one or more categories priced from €0 upwards. You can combine free and paid categories in one booking; free tickets are marked paid and you are charged only for the paid tickets.
Does Entama support pre-printed tickets?
Yes, when they are enabled for the event. Online bookings issue e-tickets only, while the team can issue e-tickets or pre-printed tickets from recorded inventory.
How is capacity controlled?
Enabled total capacity is a strict limit. Online, Through your team, and At the door limits can either stop new bookings or allow them to continue with a visible warning.
Payments & policies
Does Entama support online card payments?
Yes, after an organization admin completes Stripe activation and card is enabled for the event. The organizer is the merchant of record and funds go to its connected account, not to Entama first.
Can guests pay by bank transfer or cash?
Yes, when the organizer enables those methods. The booking stays unpaid until the team records payment. Free tickets are marked paid automatically.
What ticket-sale fees apply?
Entama does not charge a platform fee on ticket sales. For card payment, the final ticket price includes the transaction cost shown before payment. Request a demo for the service's commercial pricing.
Who handles cancellations and refunds?
The organizer sets the event policy, shows it before booking, and issues any refund. Entama stores the policy that applied to each booking, but cancelling in the system does not return money automatically.
Does Entama issue receipts or invoices?
No. The organizer is responsible for tax treatment and for issuing any required receipt or invoice.
Seating & check-in
Can guests choose a seat online?
No. Guests can enter a seating preference, but the team assigns each ticket to a table. Entama does not assign numbered seats.
What does the floor plan do?
A floor-plan designer places real tables and venue objects in a visual layout. A seating manager assigns tickets to tables without changing the design.
How does check-in work?
The team scans an e-ticket's secure QR code or searches by visible code, pre-printed number, or guest details. Event check-in must be open and the ticket must be paid.
Can check-in work without a connection?
Yes, only when offline check-in is enabled for the event and the device was prepared beforehand. Queued actions sync when the connection returns.
Access & data
How does an organizer get started?
Request a demo. Organizer accounts are created or approved by Entama, then your team is invited with specific roles.
Can I give team members different permissions?
Yes. Separate roles cover event management, reservations, seating, floor-plan design, check-in, and view-only access. Each role can be limited to specific events.
Who can see guest information?
Only authorized team members, the organizer, and authorized Entama staff for operation, security, or support. The organizer must use guest data only for lawful event-related purposes.
Ready to organise your next event with less stress?
Talk to us and see how Entama can help with bookings, tickets, payments, seating, and check-in.